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Terms and Conditions

1. Introduction

Welcome to the Terms and Conditions of Best Movers & Packers Perth. These terms govern the use of our website and services. By accessing our website or using our services, you agree to comply with these Terms and Conditions. These terms apply to all visitors, users, and others who access or use our services.

Our services encompass packing and moving solutions for local, intercity, inner suburb, and interstate moves in Perth and its suburbs. These Terms and Conditions apply to all aspects of our services, including but not limited to pricing, payments, cancellations, liabilities, and user responsibilities.

2. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to comply with the Terms and Conditions of Best Movers & Packers Perth. Your continued use of our website and services constitutes acceptance of these terms and any future modifications.

If you do not agree to abide by these Terms and Conditions, please refrain from using our website and services.

3. User Responsibilities

When utilizing our website and services, users are expected to adhere to the following responsibilities and obligations:

  1. Accurate Information: Users are responsible for providing accurate and up-to-date information necessary for the provision of services. This includes, but is not limited to, correct contact information, inventory details, and any other information required for the moving services.
  2. Compliance with Policies: Users are expected to comply with all the policies, guidelines, and terms outlined by Best Movers & Packers Perth. This includes but is not limited to our Terms and Conditions, Privacy Policy, and any specific guidelines related to the use of our services.
  3. Lawful Use: Users must use our website and services in a lawful manner and shall not engage in any activities that are illegal, infringe the rights of others, or violate any applicable laws or regulations.
  4. Communication: Users are encouraged to maintain clear and prompt communication with Best Movers & Packers Perth for any queries, requests, or necessary information related to their use of our services.
  5. Reporting of Issues: Users are encouraged to report any issues or concerns related to the use of our website or services to enable us to address them promptly.

4. Service Description

At Best Movers Packers Perth, we offer comprehensive packing and moving solutions tailored to various home, office and furniture removal needs.

  1. Local Moves: We specialize in local moves within the Perth metropolitan area and surrounding suburbs, ensuring a smooth and efficient transition to your new location.
  2. Intercity Moves: Our services extend beyond Perth to cover intercity moves, providing reliable and professional moving solutions for those relocating to or from other cities within Western Australia.
  3. Inner Suburb Moves: We cater to the specific needs of inner suburb relocations, offering efficient packing and moving services tailored to these areas.
  4. Interstate Moves: For those moving across state borders, we provide interstate moving services, ensuring the safe and timely transport of your belongings.
  5. Packing Services: We offer professional packing services to ensure the safe handling and secure transportation of your belongings, employing high-quality packing materials and techniques.
  6. Loading and Unloading: Our trained personnel assist with the loading and unloading of goods, ensuring they are handled with care and precision.
  7. Transportation: We utilize reliable and well-maintained vehicles to transport your belongings, ensuring a safe and efficient moving process.
  8. Unpacking Services: Upon arrival, our team can assist with the unpacking of your belongings, providing an additional layer of convenience to your moving experience.

Please refer to our website or contact our customer service for specific details regarding the scope and terms of each service.

5. Payment and Billing

Our pricing structure is transparent and based on the services availed. Specific details about pricing for each service are available on our website or can be obtained by contacting our customer service team.

  • Payment Methods: We accept various payment methods for our services, including but not limited to credit/debit cards, bank transfers, and other forms of electronic payment.
  • Billing and Invoicing: Upon confirmation of service, invoices will be issued outlining the agreed-upon pricing and any applicable charges. Invoices will be sent to the provided email address or preferred mode of communication.
  • Additional Charges: Additional charges may apply for services or requirements beyond the initially agreed-upon scope. This includes but is not limited to additional labour, specialized equipment, or unforeseen circumstances during the move. Any additional charges will be communicated and agreed upon before implementation.
  • Currency and Taxes: All pricing information provided is in the local currency (AUD) and is exclusive of applicable taxes unless otherwise specified. Taxes or applicable charges will be clearly outlined in the billing or invoice.

6. Cancellation and Refund Policy

  • Cancellation by the User: Users who wish to cancel a booked service are required to notify our company as soon as possible. Cancellations should be communicated through the designated channels provided on our website or by contacting our customer service team.
  • Cancellation by the Company: In rare cases where circumstances beyond our control may require the cancellation of a service, our company will inform the user promptly and provide alternative solutions, if possible.

Refund Eligibility

  • Cancellation by the User: Refund eligibility is subject to the terms outlined in our specific service agreements. Partial or full refunds, if applicable, will be determined based on the timing of the cancellation and any costs or commitments incurred by us.
  • Cancellation by the Company: In the event of a cancellation initiated by our company due to unforeseen circumstances or any operational issues, a full or partial refund will be provided to the user based on the extent and nature of the cancellation.

Refund Process

  • Upon determining the refund eligibility, refunds will be processed within a reasonable time frame. The method and duration of the refund will be communicated to the user.
  • Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed upon between the user and the company.

Exceptions and Special Cases

  • Services already commenced or completed are generally not eligible for refunds, except in extenuating circumstances or as required by law.
  • Any specific terms or exceptions for cancellations and refunds for certain services will be clearly communicated at the time of booking.

Contact Us

For further inquiries or assistance regarding cancellations and refunds, please contact our customer service team using the contact information provided on our website.

7. Obligations and Warranties

  • Company Obligations: These include delivering the agreed-upon services, maintaining quality standards, ensuring timely delivery, and addressing any concerns or issues raised by the customer.
  • Customer Obligations: These involve providing accurate information, paying for services as agreed, cooperating during the service process, and complying with the company’s policies.

We provide guarantees of a certain level of quality, satisfaction, or performance. These warranties ensure the company will rectify issues or deficiencies in the service if they occur within a specified time frame.

8. Loss or Damage – Private Removals and Storage (Public liability insurance – Yes (Policy on damages or loss of items?)

Our company has public liability insurance in place. This insurance is designed to cover claims made against the company for loss or damage.

Policy on Loss or Damage

  • Customers are to inspect their belongings upon delivery and report any damage or loss immediately.
  • Once a report is made, our company will investigate the issue and resolve it. This might involve an assessment, documentation, and verification of the claim.
  • Our company will compensate for or resolve the reported loss or damage. This could involve repair, replacement, or monetary compensation, depending on the circumstances and the terms outlined in our policy or agreement.
  • Limitations on coverage for certain valuable or fragile items, or exclusions due to inadequate packaging or incorrect handling by the customer.

All procedures and policies comply with relevant laws and regulations related to the handling of loss or damage during removals and storage.

9. Links to Third-Party Sites

Our website may contain links to third-party websites for additional information or services. Please note that once you click on these links and leave our site, we do not have control over the content and terms and conditions of these third-party sites. We encourage you to review the terms and conditions of any website you visit.

Third-Party Terms And Conditions

These third-party sites may have their own terms and conditions, which may differ from ours. We are not responsible for the practices or the content of these websites. However, we strive to link only to reputable and trustworthy websites. Your interactions with any third-party website linked from our site are solely between you and that third party. If you have any concerns about a third-party website linked from our site, please let us know, and we will consider reviewing the link based on your feedback.

10. Insurance (Public liability insurance – Yes (Policy on damages or loss of items?) Transit Insurance – Yes)

Our company has public liability insurance in place. This insurance is designed to cover claims made against the company for loss or damage during the transit.

Our company is responsible for a claim of transit insurance by our customers, several conditions and terms need to be met. Here’s a detailed breakdown:

  • Validity Period: The claim for transit insurance must fall within the specified validity period in the invoice.
  • Adherence to Policy Terms: Customers must adhere to all terms and conditions outlined in the transit insurance policy. This includes proper disclosure of the items being transported, adherence to packaging guidelines, and any other specific requirements outlined in the policy.
  • Notification of Loss or Damage: The customer must notify our company within the stipulated time frame, as outlined in the transit insurance policy, after the occurrence of loss or damage.
  • Documentation and Evidence: Customers must provide comprehensive documentation and evidence to support their claim. This might include photographs, inventory lists, receipts, and any other relevant information required by the insurance provider.
  • Compliance with Procedures: Customers should comply with the procedures outlined for submitting a claim. They must provide all necessary information and follow the required steps for claim submission to ensure its validity.
  • Investigation and Validation: Upon receiving the claim, our company or the insurer will conduct an investigation to validate the claim. This might involve an assessment of the circumstances, verification of the provided documentation, and any other necessary checks.
  • Resolution and Compensation: If the claim is validated and meets all the necessary conditions, compensation will be provided as per the terms outlined in the transit insurance policy.

11. Dispute Resolution

The customer must notify our company within the stipulated time frame, given in the invoice for a dispute resolution. Customers must provide comprehensive documentation and evidence to support their claims. This might include photographs, inventory lists, receipts, and any other relevant information required. Customers should comply with the terms and conditions given for filing a dispute.

Upon receiving the dispute, our company will conduct an investigation to validate the claim. This might involve an assessment of the circumstances, verification of the provided documentation, and any other necessary checks. If the dispute is validated and meets all the necessary conditions, the solution will be provided as per the terms and conditions.

12. Changes to Terms and Conditions

We reserve the right to amend or modify these Terms and Conditions at any time without prior notice. Changes to these terms will be effective immediately upon their posting on our website. In the event of significant changes or updates to these Terms and Conditions, we will make reasonable efforts to notify our users about the modifications. This notification may include, but is not limited to, an email sent to the email address provided by the user, or a notice prominently displayed on our website.

We encourage users to review these Terms and Conditions periodically to stay informed about any changes. By continuing to use our services after the updated Terms and Conditions have been posted, users acknowledge and agree to the revised terms.

13. Contact Information

If you have any questions, or concerns, or require clarification about the changes made to these Terms and Conditions, please contact us using the information provided on our website.

Land Line No : (08) 5117 3004
Mobile No : PH: 0472 663 979

14. Entire Agreement – (written contract or agreement? – Yes)

These Terms and Conditions constitute the entire agreement between Best Movers & Packers Perth and the users regarding the use of our website and services, and you supersede and replace any prior agreements, understandings, or arrangements, whether written or oral, regarding the subject matter herein.

By using our services, users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

Any additional agreements, amendments, or modifications to these Terms and Conditions require written consent from Best Movers & Packers Perth to be considered valid.