Terms and Conditions
1. Introduction
Welcome to the Terms and Conditions of Best Movers & Packers Perth. These terms govern the use of our services. You agree to comply with these Terms and Conditions by accessing our packing and moving services in Perth.
2. Moving Arrival Time
The moving arrival time given to you is the estimated time for the movers to arrive. However, we cannot guarantee the arrival time mentioned in the booking memo. The movers' arrival may be delayed due to previous jobs, customer delays, traffic or other circumstances beyond our reasonable control.
3. Property Access/Parking (Awkward Access)
It is the customer's responsibility to provide accurate information about property access, including lift access, narrow stairs, driveways, spiral staircases, multiple storeys or any challenging access within or outside the property.
Loading docks and parking spaces must be pre-arranged by the customer. Where parking arrangements have not been made, the customer may be responsible for parking fines resulting from their instructions or failure to disclose applicable restrictions, to the extent permitted by law.
4. Insurance
We provide public liability insurance up to $5 million. This is included in the quoted rates. Any applicable insurance excess will be handled in accordance with the insurance policy and applicable law.
We also provide goods in transit insurance, with coverage up to $10,000 per truckload, subject to the insurer's policy terms, conditions and exclusions. This is included in the quoted rates.
Fragile items such as glass, mirrors and other special equipment that are not professionally packed may be excluded from insurance coverage, subject to the relevant policy.
Antique and speciality items, including pianos, paintings, marble, concrete and other fragile items, may be subject to insurance exclusions. Customers should confirm coverage before booking.
We recommend that customers arrange additional insurance where necessary. Any damage caused by customers or third parties assisting with the move will be assessed according to the circumstances and applicable law.
Our responsibility for goods after the removalists leave is explained in Section 12. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
5. Booking Cancellation
Cancellation charges may apply as follows:
More than 7 working days before the removal is due to start: No charge.
Between 2 and 6 working days inclusive before the removal is due to start: Up to 50% of the removal charge.
Less than 2 working days before the removal is due to start: Up to 75% of the removal charge.
On the scheduled moving day, once removalists reach the pickup location or work commences: Up to 100% of the agreed charges, subject to applicable law and the circumstances of cancellation.
6. Payment Method & Payment Terms
We accept the following payment methods:
- Bank Transfer
- Card Payment (3.5% surcharge, subject to applicable payment surcharge laws).
Payment Before Job Completion
For hourly-rate moving services, customers are required to settle the estimated outstanding payment approximately one (1) hour before the expected completion of the job.
The payment amount will be calculated based on the estimated total working time, agreed hourly rates and any additional services or charges.
If additional working time or services are required after the initial payment, the outstanding balance must be settled upon completion of the job.
Any overpayment will be reconciled and refunded where applicable.
7. Truck Capacity & Additional Trips
Single Truckload Policy
Our removalists will make reasonable efforts to accommodate the customer's belongings in a single truckload, subject to available truck capacity, weight restrictions, safe loading requirements and the volume of belongings.
Best Movers & Packers Perth does not guarantee that all belongings will fit into a single truckload.
Second Trip & Additional Charges
If all belongings cannot be safely accommodated in one load, a second or additional trip may be required to complete the move.
Any second or additional trip will incur extra charges based on the agreed hourly rate, travel time or other applicable service charges.
The customer will be informed of the additional trip requirements and applicable charges before the additional trip is undertaken.
Customers are encouraged to provide accurate information regarding the quantity and size of their belongings at the time of booking to help us arrange a suitable truck and moving team.
8. Piano & Pool Table Move
Recommended: Minimum 4 movers and a trolley (extra charges may apply).
If the customer opts for fewer movers, the customer may be required to arrange additional assistance at both pickup and delivery locations, subject to our safety requirements.
Failure to provide agreed assistance may result in cancellation or additional charges in accordance with the booking cancellation policy and applicable law.
9. Damages/Scratches
We work together for a smooth moving experience. We handle your belongings with care and professionalism, making reasonable efforts to minimise the risk of damage during your move.
Minor marks or scratches may occasionally occur, particularly in challenging environments such as narrow staircases, tight corners or when moving large, delicate or heavy items.
Access limitations and property layouts can increase the risk of incidental damage to floors, walls or belongings. Responsibility for such damage will depend on the circumstances and applicable law.
We encourage customers to inspect their belongings and premises promptly upon loading or delivery and report any concerns as soon as reasonably possible, preferably within 24 hours.
10. Public Liability, Damage & Insurance Claims
Best Movers & Packers Perth maintains Public Liability Insurance. Customers should report any loss or damage to goods, property or premises to the Company as soon as reasonably possible, preferably within 24 hours of service completion.
Insurance claims, where applicable, are subject to the terms and conditions of the insurer. Insurance excess fees, assessments and associated expenses will be allocated in accordance with the applicable policy, any lawful agreement and Australian Consumer Law.
Best Movers & Packers Perth does not guarantee approval of any insurance claim.
The Company is not responsible for decisions made independently by third-party insurers. Customers are advised to arrange additional comprehensive transit insurance where required.
Insurance Terms and Conditions
- Minor damage, including small dents, scratches or cosmetic marks, may be excluded from insurance coverage depending on the applicable policy.
- Accidental damage to appliances or belongings, including fridges, washing machines and televisions, may be covered where the relevant insurance policy applies.
- Loss or damage caused by truck fire, theft or accident may be covered subject to policy limits, conditions and exclusions.
- Insurance coverage is determined by the applicable policy and circumstances of the incident.
- Customers are encouraged to ensure all items are properly packed or request professional packing services where appropriate.
We highly recommend that customers consider additional insurance from CARTS REMOVALS INSURANCE
- Phone: 1300 880 253 (Toll Free) or (03) 9887 3560
- Email: insure@removalsinsurance.com.au
- Postal: PO BOX 231, Ringwood, Victoria, Australia 3134
11. Notification of Loss or Damage
At the conclusion of the move, customers may be asked to sign an inventory or other completion documents confirming delivery of their belongings.
Customers are requested to inspect their belongings and notify the Company of any missing items, visible damage or other concerns as soon as reasonably possible, preferably within 24 hours after delivery.
Prompt notification assists us in investigating concerns, locating misplaced items and assessing the circumstances of any reported damage.
Failure to report within 24 hours may make investigation more difficult but does not automatically remove any rights or remedies available under Australian Consumer Law.
Acceptance
The Client is taken to have accepted these Terms and Conditions when placing an order for, or accepting, services provided by the Company, provided the terms have been made available before the agreement is entered into.
These Terms and Conditions may be amended with the Company's written consent, subject to applicable law.
These Terms and Conditions should be read together with the Company's quotation and booking confirmation. Any inconsistencies will be addressed in accordance with applicable law and the agreed contract terms.
12. Special Note – Final Inspection & Responsibility After Departure
Final Inspection Before Movers Leave
Customers are responsible for conducting a final inspection of the moving truck and delivery premises before the removalists leave.
Customers should ensure that all agreed belongings have been unloaded and delivered to the correct location.
Please ensure the moving truck is empty and all belongings have been accounted for before the removalists depart.
Responsibility After Movers Leave
Once the removalists have departed, Best Movers & Packers Perth will not be responsible for subsequent handling, movement, storage, loss or damage to belongings caused by the customer or third parties.
Customers should report any missing items, visible damage or concerns as soon as reasonably possible.
Any claim relating to loss or damage occurring during our moving services will be assessed in accordance with our claims procedures, applicable insurance arrangements and Australian Consumer Law.
Nothing in this section excludes or restricts any consumer guarantees, rights or remedies that cannot lawfully be excluded.
13. Contact Information
If you have any questions, concerns or require clarification about these Terms and Conditions, please contact us. We encourage customers to review these Terms and Conditions periodically.
| Land Line No : | 0472 663 979 |
| Mobile No : | PH: 0472 663 979 |
Thank you for choosing Best Movers & Packers Perth!