Terms and Conditions

1. Introduction

Welcome to the Terms and Conditions of Best Movers & Packers Perth. These terms govern the use of our services. You agree to comply with these Terms and Conditions by accessing our packing and moving services in Perth.

2. Moving Arrival Time

The moving arrival time given to you is the estimated time for the movers to arrive. However, we cannot guarantee the arrival time mentioned in the booking memo. The mover’s arrival can be delayed due to previous jobs/customer delays. This is beyond our control.

3. Property Access/Parking: (Awkward Access)

It is the customer’s responsibility to provide information about property access. (i.e. Lift Access /Narrow Stairs/Driveway/spiral storeys or any challenging ways or space within or outside the house etc).

The loading dock or the parking space needs to be pre-arranged by the customer. If we park the vehicle without arrangements, any fine arises because of wrong parking will be done by the customer.

4. Insurance

We provide public liability insurance up to $5 Million. This includes the rates given. Excess to insurance has to be given by the customer in case of insurance claims.

We also provide goods in transit insurance, which covers the part while travelling from point A to B. Coverage is up to $10,000 per truckload. This is also included in the rates given.

Please note that fragile items such as Glass, Mirrors and other special equipment that are not professionally packed will not be covered under our Insurance.

We take no liability for any damage once removalists leave the premises.

Antique items or speciality items like Pianos, paintings, marble/concrete, fragile items etc. are not covered by insurance. We take no liability for packed boxes and stuff.

Arrange your insurance and the company is not liable for any accidental damage that happens on the premises.
If the customer gives hands to the driver while moving stuff & damage happens, the company will not be liable for any damage that happens.

5. Booking Cancellation

Charges may apply as follows.

More than 7 working days before the removals are due to start: No charge.

Between 2 and 6 working days inclusive before the removal was due to start: not more than 50% of the removal charge.

Less than 2 working days before the removal was due to start: not more than 75% of the removal charge.

On the day once removals reach pickup or the work starts or at any time before or after the work commences up to 100% of our charges.

6. Payment Method

Bank Transfer

Cards Payment (3.5% surcharge on all card payments).

7. Piano & Pool Table Move

Recommended-Minimum 4 Movers & Trolley (Extra Charge).

If opted for lesser men – The customer needs to arrange additional help at both ends (Pickup and Drop off).

Falling to provide additional help- Full cancellation charges will still be applied for the job.

8. Damages/Scratches

We work together for a smooth moving experience. We handle your belongings with utmost care and professionalism, ensuring every effort is made to minimize any risk during your move.

However, some minor marks or scratches may occur, particularly in challenging environments, such as narrow staircases, tight corners, or with large, delicate, or heavy items.

Factors like access limitations and property layouts can occasionally lead to incidental marks on floors, walls, or items. You must understand that we are not completely responsible for such damages and scratches.

However, we encourage clients to review their items and spaces promptly upon loading or delivery, as any concerns must be reported within 24 hours.

9. Notification of Loss or Damage

You will be asked to sign an inventory or other documents at the conclusion of the transit and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. Any claim for loss or damage is to be notified by You to Us in writing, or by telephone and later confirmed in writing, as soon as possible and within 24 hours after the date of delivery.

We will have the best chance of locating any misplaced items, or ascertaining the cause of damage, if that notification is given to Us within 24 hours. Moreover, we won’t take any complaints or responsibilities for your goods damage after 24 hours of the delivery.

Acceptance

The Client is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Client places an order for, or accepts, services provided by the company.

These terms and conditions may only be amended with the company’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the client and the company.

These terms and conditions are to be read in conjunction with the company’s quotation, If there are any inconsistencies then these terms and conditions shall prevail.

11. Special Note

Please ensure that the truck is empty once a job is completed. We take no responsibility for any goods once the contracted truck leaves the premises.

12. Contact Information

If you have any questions, or concerns, or require clarification about the changes made to these Terms and Conditions, please contact us. We encourage users to review these Terms and Conditions periodically to stay informed about any changes.

Land Line No :	(08) 5117 3004
Mobile No :	PH: 0472 663 979

Thank you for choosing Best Movers & Packers Perth!