of 5, based on 167 reviewsImportant Questions You Should Ask Your Removalist Company
Relocating is thrilling but also a little overwhelming, especially when it comes to choosing removalists who you will trust with your property. There is no shortage of Cheap Removalists Perth companies out there, so finding a good, effective team is crucial for a flawless moving process. If you are searching for removalists Perth affordable prices or the best movers in Perth, there are several questions that you have to ask before making a decision. Knowing what questions to ask will assist you in preventing surprises, protecting your items, and providing you with the assurance you need for moving.
Below, we’ve outlined 9 important questions every homeowner should ask their removalist to ensure they receive the best value for their money and the least amount of stress during the moving process.
1. What Services Do You Offer?
Do not start with the discussion of the prices and realise only halfway through that you are not sure which service you want to hire from the moving company. Most of the removalists in Perth may offer full packing services, loading, unpacking, and even reloading services. Some may only provide basic transportation services where you as the sender or recipient pack and unload all your goods.
If you want a care-free, complete service, then you might want to hire a moving company located in Perth. For instance:
- Packing Services: Is packing material provided and do they help to pack delicate or costly items?
- Storage Services: Is there an organized solution as when your new house or business space is not available yet the removalists can store your items legally?
- Furniture Dismantling/Assembly: Will the removalists pack furniture or should you have to do it yourself and will they unpack and reassemble them?
Knowing what services are part of the move will enable you to schedule your move and prepare for anything that might occur.
2. Are You Licensed and Insured?
These are a few of the most important questions you should ask any moving company that you are hoping to hire. The removalist company in Perth, WA should be accredited in Western Australia to conduct such business and bonded to cover both employees and your property in case of accidents.
- Licensing: In Australia, the operation of the moving business requires the company to be licensed. Just like the previous point, it is important to request proof of this before contracting a company.
- Insurance: It is not great to anticipate a risk factor while driving and hardly can it be averted yet you want to be shielded. Enquire from the company which kind of insurance they are offering for your goods in transit. Most removalists provide transit insurance but remember to ask if you are clear on what will be considered in case of damage or loss.
This way, when hiring a moving company, ensure that they are licensed and insured to ensure that your property will reach its new home safely and in the rarest of rare circumstances, you stand to be compensated for any loss.
3. How Much Will the Move Cost?
If there is something that most people want to find out first when looking for cheap removalists in Perth it is the amount of money that they will spend on the move. Pricing is not standard, but flexible depending on distance, amount of items that will be moved, and the services to be provided.
- Hourly Rates vs. Flat Fees: Is the company’s rate per hour or do they have a specific package/rate for the service required? It is good for small moves, but for larger moves, flat fees are likely to be helpful in line with the estimate.
- Hidden Fees: The last questions that may be of interest are whether there are any other charges to which consumers should be alert depending on the level of service, for stairs, long-distance moving, or fuel surcharges. A company shall also be very clear with everything that is going to be charged to the client.
- Discounts or Packages: Are they favourable to customers who book during those less crowded times of the year, or do they have moving packages with other related services such as packing?
The best way to avoid falling for a company’s services without understanding the full cost is to ensure that one gets an elaborate cost estimate. That way no nasty shocks are waiting for you when you get ready to move house.
4. Have You Ever Undertaken a Move Like This Before?
People need different approaches to complete different types of moves they make in their lives. Whether it’s a small apartment or studio, a large family house or an office with delicate equipment shipping, you must hire a moving professional who can handle your particular type of moving.
- Residential Moves: If you are shifting to a new house, find out whether the company specializes in home removals and if it has the handling of furniture, fragile items and the actual movements of property over long distances.
- Commercial Moves: When moving to a new office, inquire whether the company specializes in moving offices as well as moving computers and other electronic equipment, desks, chairs and files among others.
- Special Items: If you have property (musical instruments, antiques, paintings etc.) that needs to be handled with extra caution, enquire whether the removalists possess all the necessary equipment and skills to do so.
Ensure that the company you hire is conversant with the details of your move since this determines the choice of strategy to be used in the move.
5. What is Your Time Frame for the Move?
As you all know, time can be extremely tight when it comes to moving. Another important factor that must be discussed before signing any deals is whether the moving company provides an estimate of the time most likely to be spent on the whole moving process. If you are selecting a provider for removalists in Perth, you should be able to get a prompt time frame that should be observed depending on the volume of the move.
How Long Will the Move Take? A standard move is a few hours or a full day depending on the size of the property and the number of furniture. For longer moves, as in across states or even across regions, the time for the entire moving process may be a bit more.
- Pick-up and Delivery Times: If you are planning to move over a long distance, enquire how long it will take for pick-up and delivery. Are they in a position to allow you your desired date to move in?
- Any Delays: What do they do in case there is a problem like bad weather, or a road that was to be taken is inaccessible?
- Report: Do they have contingency plans?
It is also important to clarify the time that will be spent on the move and other expected time losses. This can be useful if you have some responsibilities to attend to, for instance, if you are in a business you will be able to know when to carry out certain activities.
6. Do You Have Any Sources or Even Comments?
A good moving company should be reputable; the best way to tell this is by considering various testimonials. Another option is to contact the company for any testimonial or feedback from customers that have used the services of the company and another option is to check through the internet for any complaints lodged by customers who have been served by the company.
- Online Reviews: Company reputation can also be provided by Websites such as Google, yelp and Facebook. patterns in customer reviews and always be on the lookout for issues to do with timeliness and professionalism, and the handling of customers’ belongings.
- Word of Mouth: If there is anyone you can trust around you, inquire from them if they have ever hired the services of the removalist company in question. Word of mouth would always be the best way to gain insight into the quality of service.
A company that enjoys good reviews from its previous customers is most likely going to provide a stress-free moving experience.
7. What Main Individual Preparation Techniques Do You Employ?
For instance, the quality of the equipment used during the move determines whether the items are safe or not, or whether the operation was accomplished in the shortest time possible or not. A professional removalist company will also have better quality equipment that is effective to use depending on the type of relocation.
- Trucks and Vehicles: Ask the companies the size of the trucks, and whether the company has enough size to handle your load. Large items may need larger trucks or some other facilities like, a tail lift etc.
- Moving Tools: Does the company possess equipment that will be used while dismantling various furniture types, packing delicate items, and lifting and moving large or bulky items?
- Protective Gear: From it, the following are some of the questions that might be asked: What protective materials do they use on your furniture during the intended move? Correct padding, blankets, and wrapping of goods and materials can reduce the amount of harm done to whatever you are moving.
A good removalist will employ the best efforts in that they will see to it that they utilize the best equipment and tools to facilitate the process of moving in that they do not want anything bad to happen to your revered possessions.
8. How Do You Intend to Handle Fragile and Valuable Items?
If you have delicate or precise property like antiques, electronics, paintings, or any family heirloom, you need to know how the removalists are going to carry these items. Every professional moving company in Perth should take precautions that should be taken in packing, transporting, and unloading these items.
- Packing Materials: What kind of packaging is used for delicate items? Perishable goods such as fragile items require packing accessories for instance bubble wrap, foam and crates.
- Transportation: Will these items be packed separately in order not to be contaminated by other and relatively bigger items? Will it be possible to ensure them at full value during transportation?
If there is a delicate or costly load make sure to explain this to your movers so that they should set it up for your specific requirements.
9. What Happens if Something Goes Wrong?
As it can be seen regardless of the preparation there are instances when everything may not go as expected. This means having an understanding of how exactly the removalist company will respond in case of a delay, an accident or should your belongings be damaged in the process.
- Claims Process: How do they manage claims that have been made regarding lost, stolen, or damaged goods? How does one begin to file a claim, and how long does such a claim take to process?
- Customer Support: Can a customer service professional be appointed to handle any problems that may occur before, during or after the moving process? Ensure there is someone you can talk to if you need any help at hand.
Knowing how this company deals with arising misunderstandings will help you relax during the moving process.
Conclusion
Ask all the above questions from each Moving Company Perth that is ready for your move. It makes it easy to find a moving company that is trustable and affordable.
